Delivery & Shipping

Shipping & Delivery

Delivery destinations and currency

We deliver to Canada and the United States. All prices on this store are in Canadian dollars (CAD). Standard delivery to either destination is C$9.95, with free standard delivery on orders of C$139 or more.

Choose the delivery service that suits you best at checkout. Every package is fully trackable and handled by reliable carriers. The moment your order leaves our workshop, you’ll receive an email with your tracking number and an estimated arrival date.

Processing Time

• Non-personalized pieces (including moss agate and moissanite): shipped within 2–3 business days
• Personalized pieces (engraving, photo, names or birthstones): 1–2 business days of order processing, then 3–5 business days of production — up to 4–7 business days before dispatch in the longest case. Many of our best sellers are made and shipped within 1–2 business days; we state the longest case so you can plan with confidence.

Door to door, that is about 9–15 business days for non-personalized pieces and up to 19 business days for personalized pieces in the longest case.

If your order contains multiple items, we’ll ship everything together once the final piece is ready.

Delivery Options

*Transit time begins once your order has been dispatched.

*Import duties are covered by us: there are no customs duties or import taxes to pay on delivery. If a carrier ever asks you for an import charge on an IfShe order, email the receipt to cs@ifshe.com and we will refund it in full.

Total Delivery Time

Total delivery time = time before dispatch (including processing and production) + transit time
Need your jewelry by a specific date? Reach out to us before ordering— we’re happy to help you pick the best option.

Your peace of mind matters to us. If you have any questions about shipping or delivery, our Customer Care team is ready to assist at cs@ifshe.com.